Returns and cancellations of orders

General information

We strive to provide transparent and understandable terms for our customers. Below is information about returns and cancellations for orders from the Lavka Fei online store.

Order cancellation

If you wish to cancel your order, please contact us as soon as possible after placing it. Cancellation status depends on the order's processing status.

Return of goods

Return policies vary depending on the product category and order status. We recommend contacting us for details and possible solutions in each specific case.

Refund

In the event of a confirmed return, funds will be refunded using the same payment method used to place the order, unless otherwise agreed upon separately.

Contact us

For any questions regarding returns or cancellations, please contact us via the contact page.