FAQ

General Questions

Are the products in the store authentic?
Yes. All minerals and Tarot decks at Lavka Fei are authentic. The decks are supplied by official publishers and distributors, and the minerals are hand-picked.

Shipping

Which countries do you ship to?
We ship to Europe and other countries. The list of available countries and shipping methods is shown during checkout.

How long does shipping take?
Delivery times depend on the destination country and the selected shipping method. On average, delivery takes from 3 to 14 business days.

Payment

What payment methods do you accept?
We accept bank cards and other available payment methods displayed during checkout.

Is payment on the site secure?
Yes. All payments are processed through secure payment systems.

Returns and Exchanges

Can I return an item?
Terms and conditions for returns and exchanges are specified on the "Return Policy" page. Please read it before placing an order.